At Cunerack Gift Shop, your happiness matters to us. Every gift you order is carefully packaged with love and care. However, if you’re not fully satisfied with your purchase, our Refund & Return Policy ensures a smooth and fair process.
🔁 Returns & Exchanges
You may return or exchange items within 7 days of purchase or delivery if:
The item is unused, unopened, and in its original condition.
It is returned in its original packaging with tags intact.
You provide a valid receipt or proof of purchase.
🚫 Non-Returnable Items
To maintain quality and hygiene, the following items cannot be returned or refunded:
Personalized/customized gifts (engraved, printed, or tailored items).
Perishable products (cakes, flowers, chocolates, food hampers).
Sale, clearance, or promotional items (unless defective).
Items showing signs of use, damage, or tampering after delivery.
💵 Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds are processed within 5–7 business days.
Refunds are issued via the original payment method or as store credit (based on your preference).
🚚 Return Shipping
Customers are responsible for return delivery/shipping costs unless the item is defective or the wrong product was delivered.
If the error was caused by Cunerack Gift Shop, we will cover the cost and provide a replacement or full refund.
🕒 Processing Time
Refunds and exchanges are completed within 7 working days after receiving and inspecting the returned product.
📞 Contact Us for Returns
For return or refund requests, please contact us:
📧 Email: gifts@cunerackgiftshop.com