Effective Date: July 16, 2026
Welcome to CUNERACK GIFT SHOP. These Terms and Conditions govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.
1. About Us
CUNERACK GIFT SHOP is an online and retail gift store based in Accra, Ghana, offering a wide range of gift items, gift hampers, personalized gifts, flowers, chocolates, home décor, and corporate gifting solutions.
2. Eligibility
By using our website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
3. Products and Availability
We strive to ensure that all products displayed on our website are available and accurately described. However, product availability is subject to change without prior notice.
We reserve the right to:
- Modify or discontinue products at any time.
- Limit quantities available for purchase.
- Refuse or cancel orders where necessary.
4. Pricing
All prices are displayed in Ghana Cedis (GHS) unless otherwise stated.
While we make every effort to ensure pricing accuracy, errors may occur. If a pricing error is discovered after your order is placed, we reserve the right to cancel the order and notify you before processing payment.
5. Orders
When you place an order:
- You agree that all information provided is accurate and complete.
- Orders are subject to acceptance and availability.
- You will receive an order confirmation after your purchase.
- We reserve the right to reject or cancel any order for reasons including suspected fraud, pricing errors, or product unavailability.
6. Payment
We accept approved payment methods displayed during checkout.
Orders will only be processed after payment has been successfully confirmed.
7. Delivery
We offer delivery within Accra and selected locations across Ghana.
Delivery times are estimates and may vary due to:
- Weather conditions
- Public holidays
- Traffic delays
- Courier service interruptions
- Other circumstances beyond our control
Customers are responsible for providing accurate delivery information.
8. Personalized and Customized Products
Customized or personalized items are produced according to customer specifications.
Customers are responsible for reviewing names, messages, photos, dates, and design details before confirming their order.
Once production has started, personalized items generally cannot be cancelled, returned, or exchanged unless they arrive damaged or contain an error caused by CUNERACK GIFT SHOP.
9. Gift Wrapping
Gift wrapping services are available for selected products. Wrapping styles and decorative materials may vary depending on availability and seasonal stock.
10. Returns and Refunds
Please refer to our Refund Policy for complete information regarding returns, exchanges, and refunds.
11. Intellectual Property
All content on this website, including:
- Logos
- Images
- Product descriptions
- Graphics
- Text
- Website design
- Branding
is the property of CUNERACK GIFT SHOP or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.
12. User Conduct
You agree not to:
- Use the website for unlawful purposes.
- Attempt unauthorized access to our systems.
- Submit false or misleading information.
- Upload malicious software or harmful content.
- Interfere with the operation or security of the website.
13. Limitation of Liability
To the fullest extent permitted by applicable law, CUNERACK GIFT SHOP shall not be liable for any indirect, incidental, special, or consequential damages arising from:
- Use of the website
- Product delays
- Delivery interruptions
- Website downtime
- Loss of profits or business opportunities
Our total liability shall not exceed the amount paid for the relevant order.
14. External Links
Our website may contain links to third-party websites for your convenience. We are not responsible for the content, privacy practices, or services provided by those third-party websites.
15. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
16. Force Majeure
We shall not be responsible for delays or failure to perform our obligations due to events beyond our reasonable control, including natural disasters, pandemics, government actions, strikes, power failures, or internet outages.
17. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. Updated versions will be posted on this page with a revised effective date.
Continued use of our website after changes have been posted constitutes acceptance of the revised Terms.
18. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Ghana.
Any disputes arising from the use of our website or services shall be subject to the jurisdiction of the courts of Ghana.